There is no doubt that establishing mutually respectful relationships with key people whom you do business with is important when it comes to smooth trouble free transactions. By finding out more about your customers you will be better able to provide a great service that meets their needs which will result in a successful sales service. Below is a list to help you build a better relationship with your customers. If there is something new on the list you havn’t tried before, try it and let us know how it works for you – we are always interested to hear great success stories!

• Listen better to your customers by engaging in active listening
• Display and check for understanding when engaging in dialogue with your customers
• Show interest in your customers
• Show respect for your customers
• Keep your service personalised by using your customer’s name
• Build ongoing lasting relationships with your customers and make them feel important by remembering and recall pieces of information they may of told you in the past
• Use effective two-way open communication with your customers which can create a better platform for finding out more about your customers through feedback
• Spend sufficient time with each customer and listen to what they have to say
• Ask your customer how their business is going
• Be proactive and responsive to each customer as required
• Call customers at random to check their level of satisfaction with your service
• Allow your customers to provide feedback and use this information to improve your business
• Thank customers for their time in providing you with feedback and let them know when their feedback has been integrated into your business
• Connect your customers with useful information or advise about up and coming events that they may be interested in
• Understand each customers' buying history and motivation for purchase – cultivate this
• Run competitions
• Provide product warranties and money back guarantees